AI Customer Support Chatbot
RetailX 8 weeks
Business Challenge
Support team overwhelmed by repetitive tickets, slow first-response times, and no 24/7 coverage. Customers were churning due to delayed resolutions.
Solution Delivered
Built a GPT-powered chatbot with Retrieval-Augmented Generation (RAG) over the company's knowledge base, smart ticket routing, sentiment analysis, and seamless live-agent handoff.
Key Benefits
- 70% drop in repetitive support tickets
- 24/7 instant first response time
- Higher CSAT scores and lower churn
- Support team focused on complex issues
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